9mobile has categorically denied rumors suggesting a shutdown of its operations in Nigeria, labeling them as false and misleading.
The telecom company reassured its customers that it is committed to delivering improved services, despite recent challenges.
According to 9mobile, some customers had faced difficulties with Mobile Number Portability (MNP), a service that enables seamless network switching.
However, the company clarified that it has never restricted customers from porting to other networks and remains fully compliant with industry regulations.
9mobile acknowledged temporary technical challenges affecting MNP but stated that these issues have been largely resolved. The company is working to ensure a smoother experience for all users.
As part of its transformation efforts, 9mobile is investing in network upgrades and service expansion. These efforts aim to modernize the company’s infrastructure and improve overall service quality, ensuring reliable connectivity for individuals, businesses, and communities.
9mobile expressed appreciation for its subscribers’ patience and loyalty during this transition period. The company is confident that its ongoing efforts will yield significant improvements, providing exceptional service and keeping customers connected to limitless opportunities.