Ikeja Electric has assured customers and regulators that it is fully cooperating with authorities to address concerns raised by the Federal Competition and Consumer Protection Commission (FCCPC), which on Thursday sealed its headquarters in Alausa, Lagos, over alleged consumer-rights violations.
Speaking to the News Agency of Nigeria (NAN), Kingsley Okotie, Head of Corporate Communications at Ikeja Electric, said the company is working closely with all relevant stakeholders to resolve the matter.
“As a responsible and law-abiding company, we are fully engaging and cooperating with the FCCPC to resolve the issue in the best interest of all stakeholders,” Okotie said.
“Like the FCCPC and other regulatory bodies in our sector, Ikeja Electric remains committed to upholding and protecting the rights of our customers. We are engaging with the Commission, the affected customer, and other stakeholders to implement all directives issued. We kindly seek the Commission’s understanding to unseal the premises and restore normal operations.”
NAN reports that FCCPC officials sealed the headquarters following Ikeja Electric’s alleged failure to implement a directive from the Nigerian Electricity Regulatory Commission (NERC). The directive required the company to split a Maximum Demand (MD) account into 20 separate non-MD accounts, representing 19 residential units and one service point owned by a complainant, and to properly meter and connect each unit.
According to the Commission, the company’s refusal to comply left the complainant without power for more than 2.5 years, rendering the residential units unusable despite the customer meeting all financial requirements.
Idayat Olorungbe, who represented the Director of Surveillance and Investigation, said the enforcement action came after months of engagement. A detailed compliance directive was issued in April 2025, followed by a Compliance Notice on October 2 with a seven-day ultimatum — both of which were ignored.
Olorungbe explained that the sealing of the premises is backed by Sections 17, 18, 124, 150, and 155 of the Federal Competition and Consumer Protection Act (FCCPA) 2018, which allow the Commission to intervene where violations persist.
“This is a proportionate enforcement measure taken only after repeated engagement and several opportunities for voluntary compliance,” she said.
“The seal will remain until Ikeja Electric fully complies with the directives issued by both NERC and the FCCPC and provides written evidence of compliance.”
The FCCPC emphasized that consumers are entitled to fair treatment, reliable access to essential services, and protection from negligent or coercive practices. It vowed to continue enforcing the law to ensure service providers meet their obligations.